Customer Testimonials
⭐️⭐️⭐️⭐️⭐️
Outstanding Experience – Highly Recommend Ed Voyles Kia Service
As a detailed car aficionado, I hold high expectations when it comes to service quality and communication — and the Ed Voyles Kia Service Department absolutely delivered. I recently had a major warranty repair that required extensive coordination with Kia, and the entire team handled it with professionalism, urgency, and clear follow-through.
Jeff, Corey, and Larry were fantastic to work with throughout what turned out to be a fairly complicated process. Each brought clarity, consistency, and a commitment to doing things right.
It’s rare to find a dealership service department that operates ... Read More DealerRater - May 8, 2025
Disappointed when they told me, “what were you expecting, you bought a Kia not a Lexus”. They were not willing to stand behind their brand.
Took my car into Kia for a warranty repair. I was told 2 weeks later that it was being done under a third party warranty, and it would be done in 1 week 2 at the outside. It took 6 weeks for them to tell it was on backorder and then 8 weeks for them to finally complete the repairs. No compensation for the time and money lost due to the blatant misinformation !
Don't use this dealership for auto service! They don't care about you or your budget! They might even leave your car in a worst condition than when you brought it in.
2017 Kia Sedona LX
I really wasn’t going to do this but the service department at this location was nothing but disappointment.
“The problem was, they want me sign a paper saying, cost diagnostic $400”.
STEVE CUMMINGS was extremely rude "with attitude".
This is the WORST Kia Dealer "SERVICE" I ever experienced in my 62 years
A Kia dealership should not charge a diagnostic fee for a recall repair, as all recall repairs are required to be done free of charge by law; if they are attempting to charge you for a diagnostic fee on a recall issue, ... Read More DealerRater - Nov 20, 2024
Excellent service for the who le visit. Steven Rowe did an excellent service job beginning to end
Sales person he’s been mean to me since day one I called him today. If he doesn’t call me today I am going to call Kia. He is not returning my calls. Sales person’s name is not on the list that I’m seeing below. Everything was good at the dealership, except for that sales person
WORST Dealer and service is really bad. The agent Steven Rowe and his manager are the worst people I ever saw in my life. I am not sure who owns, but will close soon if keeps the above people. KIA also needs to think about these dealers.
This is the WORST Kia Dealer i ever experienced in my 62 years. I have purchased many vehicles but i never had a car dealer tell me that i have to purchase a Protection plan for $2,999.00 when i do not want it or need it and most of the items are covered by the manufacturer for 3 years.
Great Job Ed Voyles Kia of Chamblee you made my top #1 list of places not to do Business with. Be careful if you try to purchase a vehicle from this Kia dealership.
The General Manager should be Fired or given the Option to attend ... Read More DealerRater - Sep 17, 2024
First off, I want to start by saying that I had the absolute worst experience as a first-time Kia consumer, thanks to an incredibly disrespectful individual named LARRY HAYDEN. His behavior was nothing short of appalling. He was not only rude but also degrading, telling us that if we couldn’t afford the car, we should “get the xxxx out of this office and go somewhere else you can afford the car.” My guest and I were shocked and dismayed by this level of unprofessionalism.
If the general manager, Tahir Lyas, condones this type of behavior from his sales team, ... Read More DealerRater - Jul 14, 2024
I recently gave this service center a 5 star review. This one will be a 1 star review. This morning while driving my new (less than 14K miles) Telluride, an engine warning light came on and said that I needed to take it to the service center for evaluation of an engine malfunction. I called the service center and the earliest that they could get me in is July 16th, over a month from today. I asked if I could continue to drive it and he stated that he didn't know. I'll just take it to my regular mechanic, who ... Read More DealerRater - Jun 13, 2024
Absolute worst experience ever trying to get the car that THEY SOLD me fixed. Our old key was lost and we towed it to them for a new one - seems easy enough. After 10 days of telling me it was in "diagnostics" (it's a key! - what is there to diagnose????) they then blamed me for having had someone else put in a new key cylinder (not true - it was the same key that came with the car) and they would "put together a quote for a new cylinder and key." Joseph, my "... Read More DealerRater - Jun 2, 2024
My extreme dissatisfaction with the service department at Ed Voyles Kia is 100% warranted. I purchased a 2020 KIA Telluride from them, and while everything was initially fine, my recent experience has been disappointing.
The check engine light in my vehicle prompted a visit to the service department, where it took three days to diagnose a need for a new transmission. The replacement process is quoted to take 1-4 weeks, and the dealership lacks a loaner program, leaving me without a vehicle.
The assistant service manager's response, claiming it's a Kia Corporate problem and suggesting I handle it personally by ... Read More DealerRater - Feb 1, 2024
Had a pleasant experience at the dealership. Steven explained the charges and told me which services to anticipate on my next visit. 27681227
Kia Chamblee always comes through for me. They definitely deserve and a 5-star in my book. Steven Cummings and his team are amazing. Doreen at the desk came in to greet me even before I could get out of my car. She took the time to update me on the status of my car and made sure I was comfortable. I feel like I’m part of the family.
Nice people. Cleanliness. Great service. Made me feel at home. Will be back soon for another oil change. The service department is constantly aware of the condition of the vehicle and the work that needs to be done. They always put the safety of my family first and are always honest, which is rare in the auto industry.
Excellent service. Didn't have to wait long to get in or out. And felt I was in good hands the whole time.
Great support. Fast and kind people. Quickly scheduled and rebooked when needed. Car was delivered clean
Nice people and great environment. The best Kia team in Georgia! I will always suggest and recommend Ed Voyles.
Nice people. It is a clean environment. Everyone was so helpful and made me feel like I was at home.
The service department is always on top of the car and what needs to be done and they prioritize what’s important to keep my family safe and sound and they are always honest,which is rare in the automobile business
Siempre se toman tiempo para recibir mi auto aunque yo no halla hecho una cita.
It was a great experience and I will be back again to get my oil changed
Great Service. Quick and Efficient. I always have a good experience when I visit the Ed Voyles Kia Dealership and Service Center.
Everyone was very helpful and nice. I liked the use of text messaging to keep me updated on the status of my vehicle.
Service was great the moment I walked in the door. I would go back here anytime.
Deborah was great. She helped manage through what was needed now or later. Communication was great. Service was quick.
Good communication and was able to get my car back within a desired time frame.
Good communication from the service department throughout the whole time the car was being maintained.
Thank you for the prompt reminders and comprehensive service. I was pleased with all aspects of the service.
Very nice employees, good accommodation, they check in with you while you wait, and overall fantastic service.
I purchased m new Kia here and had a great experience with the team. Now I have come back in for my first servicing and to my surprise it was quick, friendly and very efficient. I’m happy that I chose this dealership to make my big purchase from.
Service personnel were kind, articulate, and very thorough. They went above and beyond my expectations.
Excellent service, quite friendly and attentive! Stayed in touch via text messages, updating me regularly, and on time!!
Excellent customer service in the service dept. Staff was professional, friendly, and knowledgable. They replaced a tire and performed scheduled service in record time. Doreen stayed in touch with me via text and quickly got me back in my car once the work once completed.
Great and friendly service. SERVICE WAS COMPLETED FASTER THAN previously promised. I just wish you had coupons.
Courteous staff...great customer service...wonderful experience all around! Very helpful in all aspects of the visit!
The staff was efficient and friendly, I felt very welcomed. The service was fairly quick!
The service was quick and through and the people were very kind and helpful. Very much appreciated.
I had a scheduled service appointment and had the best experience from check in to checkout. Very professional and knowledgeable.
Took my car in for recall service. I was kept fully informed as to how long it should take and was updated accordingly. Work got finished earlier than expected! Thank you.
I had an appointment for a recall fix right when they opened at 9. They were quick and efficient. Very good customer service. Used text messages to communicate about the car inspection and if any additional fixes were recommended.
This time the service was very good. A big improvement from last year. The wait time was reasonable. the options are easy to understand.
Very satisfied with the service. Will definitely use the service department again, I had a great visit - professional, kind and friendly.
Steven was excellent - friendly, informative and I appreciated his being in touch with updates. Great service, I'll be back.
The dealership was clean and had a welcoming atmosphere. And all the associates were pleasant and professional.
Very satisfied with the service required. Steven Rowe was very proactive and friendly and knowledgeable. Thank you
Great customer service!!! I Will definitely use the service department again!!! It’s very well worth it!!!
I’ve had a great experience every time I’ve visited here. I look forward to my next visit.
Really good dealership, helps to squeeze me in the schedule even when there busy, highly recommended.
Very professional, kind,and friendly. Make sure that everything is done that need to be done.
My experience was great! Doreen greeted me as soon as I walked in with smile . She was so pleasant and knowledgeable. And even though I came in without an appointment, my problem was solved and I was back on my way in no time !
Everything went according to plan, and my vehicle was ready before the stated time. This was my first time using a purchased service agreement, and I'm very glad I did.
I absolutely love this dealership. Everytime I come for service its top notch customer care and service. Shout out to the Even Stevens team in the service center! Especially Steven R. he's the best!
They were professional and efficient. Doreen helped facilitate the whole process. She was great and helpful!
Easy to make a service appointment. My service manager Doreen was very thorough and kept me updated throughout the process. I'm very satisifed with the service I received.
I went in for some recalls to be done on my vehicle. The entire process was so easy. The service rep that assisted me was very pleasant and I was out of there in no time. Would definitely go back for additional service on my vehicle.
Very good service and knowledgeable people. They communicated effectively through the service and gave me updates on the status of my car
Very satisfied with service performed and my rep Doreen English was very helpful and attentive
I had a great experience with the service department. They honored my warranty and serviced my vehicle free of charge. Doreen was so friendly and gave great customer service!
Always great service provided. Very friendly staff. Although, there could be a better accommodation as far as the waiting area.
Good service but compared to Ed Voyles Acura not as much of a custome experience. Was hoping for loaner car, and wash & vacuum of my car when it was returned to me.
As soon as I walked into the dealership, everyone was attentive and courteous. It really was a pleasant experience.
I have been with Chamblee since 2019, never had bad services. Very friendly staff and always leave a happy customer.
Since purchasing my Kia Sportage earlier this year, everyone has been very kind and helpful
The people are so nice and pleasant and were able to fit me in and get my car fixed very quickly.
Easy in and out. Work performed before expected time frame. Expectations were met and using 15 words is difficult.
My service advisor Steven Rowe took care of my issue and really wanted to make I was taken care of and was friendly and professional.
Came in without an appointment. Service was quick and wait time was much shorter than expected.
Excellent car dealership. Steven was very helpful and provides great information. Very clean dealership and great snacks
Doreen English was fantastic. Great communication and speedy service. She also gave me a couple options on where I could work while I waited. Super helpful.
Doreen English was very nice and helpful very nice customer service and I’m totally satisfied
Extremely timely, professional and provided excellent customer service. Corey and his team in the service dept. were terrific
I had an appointment. My basic service took a few hours, but I was happy with the work. The service rep was nice.
I came in the morning without an appointment and they worked me in with no issues
Very prompt, efficient, courteous and complete service. Service rep was terrific- I will be back
I came in for a recall program to install a SW update to improve the anti-theft features of my Kia. The visit was the best I could hope for. My car was also washed, which is something above and beyond.
Very professional, trustworthy, knowledgeable staff that keep you informed along the way in a clean, modern, facility
They provide professional service, courteous and efficient customer interaction. I would gladly recommend dealership to others.
Extremely professionally and caring of our needs. Doreen explained the repairs in great detail leaving me confident that everything would be done without worry.
Doreen is the most professional and kind person I got service from in awhile. She was on time, kept me informed and made sure everything was to me satisfaction.
Service was simple and easy to do. I came in the morning without an appointment and was done within 2 hours.
Great service, able to cancel my appointment and reschedule with bo issues at all. Easy to manage!
Tana did a great job of taking care of me, was kind, and responsive. Thank you.
Always a pleasant experience - staff keep you informed of your vehicle's status and are very knowledgable. Great experience
Great service. The representative was very thoughtful. She explained to me everything very carefully and in a pleasant way.
Doreen English was very helpful and the time I waited was less than I anticipated! Thank You for your great service!
This dealership feels like my personal dealership. Each time I visit, I leave feeling happy and accomplished.
Outstanding customer service! Very friendly, concerned, and knowledgeable. They provide options that are best for you, your vehicle and your budget! Doreen, Steven and Steven (there are 2) in the Service Department are absolutely fantastic!
Steven and the team are amazing! Prompt, professional and friendly! Overall a wonderful experience start to finish.
Clean and the receiving person and advisor was clear and gave me all her attention.
Good service center, always takes of my needs fast. Best kia service in Atlanta. Highly reccomend
Steve and the team did a great job! They did what they said they were going to do when they said they were going to do it!
It was a very pleasant experience. Service was awesome.Woukd definitely recommend friends to come
Steven and the team are amazing! Prompt, professional and friendly! Overall a wonderful experience start to finish.
Waited for 2 months to get this appointment to check an issue that has been intermittent and I had received an extended warranty letter, saying that if I experienced this issue, it would be diagnosed at no cost. I was immediately met with a confrontation at the service desk. Not impressed with this dealership.
Nice, clean and modern facility. Complimentary coffee and bottled water in comfortable waiting area. Staff friendly and helpful.
I scheduled an appointment at Ed Voyles Kia and my service provider was Steven Rowe. Steven was AWESOME! He was super friendly and helpful. He made sure my vehicle received the necessary services and made sure I got a complimentary car was. I will now be taking my vehicle to Ed Voyles from here on out.
My service advisor, was amazing! Customer service was on point!! I didn’t have to wait all day for my car to be serviced! I would definitely come back.
I was in and out within a couple hours. The representative was courtesy and appeared understanding.
Customer Reviews at Ed Voyles Kia
With over 30 years in business, Ed Voyles Kia works hard to be sure our customers have the best experience possible when they are shopping for their new car. If you are in the Atlanta area, then you are aware that the Ed Voyles name represents top-notch customer service.
Your Trusted Atlanta Kia Dealership
While providing excellent customer service, we have also been working on building our community. From when the first Ed Voyles returned from World War II and opened his first dealership, he was dedicated to giving back. Now you can see why the Ed Voyles name is associated with organizations like the Shepherd Center, March of Dimes, the United Way and many other local charities. These charitable endeavors would be impossible without the support of our local community.
How does Ed Voyles Provide Legendary Customer Service?
It starts with a family atmosphere. We build a team that is an extension of our family. In order to ensure our team reflects our values, we seek out employees who are as dedicated to customer service as we are. From mechanics who will listen as you tell them how tough your day has been, to our parts department team members who will explain the different quality of parts and which ones will keep your car running the best for longest. We seek out team members who are dedicated to always helping the customer and share the same core values as our dealership strives for.
The Voyles family is dedicated to service and providing our community with excellent service. With members of the Voyles family working full time as part of the Ed Voyles team, our family really is serving yours, just as we have been since 1952.
Customer Service Extends Beyond the Car Purchase
From the moment you come into the dealership, our friendly sales staff is seeking to find the best match for you, but what about after you drive your new vehicle off the lot? Come in for regular maintenance and see how amazing our mechanics are, just like the Google reviewer said. Or experience our haggle free sales process just like another reviewer experienced when they came in for their most recent purchase. Our maintenance staff is here not just for repairs, they’re here for you. Our staff provide a brief respite from a long day.
Leave your Own Review with Us
Don’t just take our word for it, read our customer reviews and provide your own! Our customers mean the world to us, without them we wouldn’t be able to be Ed Voyles Kia and we wouldn’t be able to help our community. Please read our reviews and add one of your own, we really want your feedback.
