Welcome to Ed Voyles Kia of Chamblee

Wish I could give zero stars. Absolutely NIGHTMARE experience with Ed Voyles Kia. My 2022 Telluride has been in their service department THREE TIMES in the last month and a half for the same ongoing check-engine-light/fuel-injector issues, and the problem still has not been resolved. At this point, I have to seriously question the competence of the service department when they cannot properly diagnose or permanently repair the same issue after multiple attempts. I have paid for rental cars, rearranged my life around repeated service visits, and dealt with an incredible amount of stress and frustration. The communication throughout all three repairs has been horrible, leaving me constantly having to chase down answers about my own vehicle. The last time I picked up my car, I was told my vehicle had been "repaired" and that "nothing was wrong with it." I picked up my vehicle Friday evening and the check engine light was back on by Monday. The dealership also apparently considers covering the labor on yet another repair "goodwill assistance," despite the fact that this repair should have been properly addressed the first time. Sorry but a small discount after spending thousands upon thousands of dollars on an issue that should have been fixed the first time is not in any way helpful. They are literally just scam artists looking to make as much money as possible at the expense of their customers. And then, to top it all off, the service director purposefully HUNG UP on my husband while he was trying to discuss the situation. Completely unprofessional and unacceptable behavior from a man who is supposed to be the director of a service department and in a "customer service" role. Three service visits in six weeks. Multiple repairs. Rental car expenses. Repeated communication failures. A check engine light that is STILL on. And now a service director who hangs up on a customer? This experience has seriously made me question both the competence of this service department and whether I would ever recommend purchasing another Kia. If you are considering buying a Kia, do your research and think VERY carefully about the level of service and support you may receive when something goes wrong. I would NOT recommend Ed Voyles Kia to my worst enemy. Run away before you waste months of your life dealing with these people.

One of the worst car buying experiences ever, cannot in any way recommend. Purchased a used vehicle from Ed Voyles Kia of Chamblee, used my debit card as payment, financial closer (Phillip?) was extremely unprofessional and rude, stated that my payment "did not go through" even though I showed payment deducted from my banking account. Financial closer ate his lunch during our closing financial transaction. General manager noted my strong concerns about financial closer lack of professionalism. Wasn't allowed to take delivery of my purchased vehicle until many days later and even then I was only allowed to take delivery of vehicle with dealer "test drive" paper plate, as the employees stated they needed to do further investigation into where my payment went. Provided a letter from my bank proving payment and the dealership continued to state they needed to do further investigation as I drove my purchased vehicle under a loaner car agreement. They ran my credit for a cash sale. Dealership never mailed the closing sales documents after repeated requests. Be aware of their shortcomings, could not under any circumstances recommend this dealership.

⭐️⭐️⭐️⭐️⭐️ Best Car-Buying Experience We’ve Ever Had PLEASE - Ask for Kebba! ⭐️⭐️⭐️⭐️⭐️ We just purchased a 2026 Kia, and we are beyond thrilled; both with the vehicle and with the incredible service we received from Kebba at Kia in Chamblee. This was hands-down the best car-buying experience we’ve ever had. 🚘 Exceptional Knowledge & Genuine Care Kebba was outstanding from the moment we walked in. He was knowledgeable, professional, patient, and truly invested in helping us find the perfect vehicle. No pressure, no games, just honest guidance and top-tier customer service. 💯 Smooth, Stress-Free Process Every step of the process was seamless. Kebba explained everything clearly, answered all of our questions, and made sure we felt confident and comfortable throughout. He respected our time and made what’s usually a stressful experience feel easy and enjoyable. ✨ We LOVE Our 2026 Kia Our new 2026 Kia is absolutely amazing and stylish, comfortable, and packed with features. Kebba took the time to walk us through the details and made sure we drove off knowing exactly what we were getting. We couldn’t be happier with our choice. 🌟 Above and Beyond Service Kebba went above and beyond to make sure we were taken care of. He made us feel valued, listened to, and appreciated. It’s the kind of service that earns lifelong customers. If you’re looking for a new car and want an outstanding experience, do yourself a favor and ask for Kebba at Kia in Chamblee. We will be recommending him to everyone we know and will absolutely be back in the future!

Had a good trade experience with Ruhul and Kyle. Had a deal done for my 2023 Nissan Titan after 6 hours of back and forth. Agreed to the deal and financial terms with Bank of America. Here is where the deal went south. Philip in the closing office was rude, condescending and absolutely unprofessional. He pulled my credit again. Seemed shocked that I got instantly notified. I said why did you do that? It was already done through my bank. He claimed he didn’t. (Flat out lied) I thought it was odd that I left the dealership with only the temporary tag receipt. 23 days later, I have not received any loan information. Contract the dealership and they send me the new loan information, with Wells Fargo at a rate higher than I had at Bank of America. Only $10 month difference, but that is $720 additional profit. I will be refinancing myself. If you are going to do business with them, handle your own finances and beware of Philip!

I bought a used 2019 Honda Fit from here this summer. It was overpriced, but otherwise what I needed so I bit the bullet. I wish that had been the end of the story, though. Despite being told it was rigorously inspected before I picked it up, this car has been riddled with issues. The belly plate started dragging on my way home to Chattanooga. Turns out over half of the fastening clips had been ripped out. Instead of replacing them with new clips, the plate was reattached with two zip ties. An absolutely wildly unprofessional thing to do. Then, within days, my front left tire blew out on the highway. The mechanic said it was due to a blister and found another on the back left tire. Something that also should have been caught and corrected before selling. Within the month the battery (that was supposedly new) completely gave out and needed to be replaced. I hadn’t done anything like leaving lights on to prompt this and no amount of jumping would bring it back for more than a short trip (it needed to be charged every time I turned the car on). On top of these things I needed to get a realignment and now a new alternator. At this point I see only two options for how things ended up like this. Either this dealership is cutting corners and being negligent because they just can’t be bothered to do a quality job or because they only care about making the maximum amount of money and fixing problems before selling dips into the bottom line. Either way, I’m out a lot of money for issues that never should have made it past the “rigorous inspection.”

I am a 3-time owner of a Kia from Kia of Chamblee. Unfortunately, this last time has been the worst experience ever and I will never ever buy another Kia again. I will tell anyone that will listen do not go to them, just like I use to brag about how great they were, and you should get a Kia. I bought a 2023 Kia forte gt line in 2023. In April, my engine light started coming on and off and the car was jerking. Took it to Kia of Chamblee and they gave me a loaner car and had the car for a week and called and stated that there nothing wrong other than needing a transmission flush. I paid almost 300.00 for the flush. This has been going on all this time, and I have been in a rental car now almost a month because 3 weeks ago I took it back and Larry the service writer stated that it was the transmission and that it is a warranty part and that the repairs was completed. Took it for the oil change a week later and, on the way, there the light was back on and here we are. I've had no communication with the dealership at all. I have called and called left messages, stopped up there leaving work early to try and get information on a car that I pay a car note on and is financed through Kia. Corey Wright the service manager told me that Kia is making them jump through hoops to fix the transmission even though it is still under warranty. I said why are you not communicating with me, and his answer was it's hard to communicate when you don't have any answers. He could really care less because it's not him or his wife. I stated that's unacceptable, and I should not have to leave my job early or hunt you all down to find out what's going on with my car. Not to mention the fact that I am now going 4 weeks in a rental that I have to pay for. This is utterly horrible business practices. The people that I've spoken to at Kia customer care have been great, they at least can go in and look at the case and tell me something. When I started the case with Kia customer care, they said unfortunately the dealerships are independently owned and the customer care can only do so much, that's all well and good but they carry the Kia name. The dealership could have at least put me in a loaner all this time. I've asked about this weekly and every time the answer is the same. we only have 2 loaners, and they both are out. Being a loyalty owner means nothing at this dealership! My next step is the FTC and BBB and further if I have to. Very very frustrated with the whole situation and the non chalance of the service department.

⭐️⭐️⭐️⭐️⭐️ Outstanding Experience – Highly Recommend Ed Voyles Kia Service As a detailed car aficionado, I hold high expectations when it comes to service quality and communication — and the Ed Voyles Kia Service Department absolutely delivered. I recently had a major warranty repair that required extensive coordination with Kia, and the entire team handled it with professionalism, urgency, and clear follow-through. Jeff, Corey, and Larry were fantastic to work with throughout what turned out to be a fairly complicated process. Each brought clarity, consistency, and a commitment to doing things right. It’s rare to find a dealership service department that operates with this level of integrity. I highly recommend the Ed Voyles Kia service team to anyone seeking reliable, well-managed vehicle service.

Disappointed when they told me, “what were you expecting, you bought a Kia not a Lexus”. They were not willing to stand behind their brand.

Took my car into Kia for a warranty repair. I was told 2 weeks later that it was being done under a third party warranty, and it would be done in 1 week 2 at the outside. It took 6 weeks for them to tell it was on backorder and then 8 weeks for them to finally complete the repairs. No compensation for the time and money lost due to the blatant misinformation !

Don't use this dealership for auto service! They don't care about you or your budget! They might even leave your car in a worst condition than when you brought it in.

2017 Kia Sedona LX I really wasn’t going to do this but the service department at this location was nothing but disappointment. “The problem was, they want me sign a paper saying, cost diagnostic $400”. STEVE CUMMINGS was extremely rude "with attitude". This is the WORST Kia Dealer "SERVICE" I ever experienced in my 62 years A Kia dealership should not charge a diagnostic fee for a recall repair, as all recall repairs are required to be done free of charge by law; if they are attempting to charge you for a diagnostic fee on a recall issue, this is likely incorrect and you should dispute it with the dealership manager or contact Kia customer service directly. Key points to remember: Recalls are free: Kia (and all car manufacturers) are obligated to fix recall issues on your vehicle at no cost to you. Check your recall status: You can easily check if your Kia has any outstanding recalls on the Kia website or by contacting your local dealership. Dispute any charges: If a dealership attempts to charge you for a diagnostic fee on a recall repair, politely push back and ask them to explain why they are charging you, and if necessary, contact Kia customer service to address the issue. #1 RECALL had to go in 3 TIMES to address a recall NHTSA CAMPAIGN ID: 19V109000 Report Date: FEB 18, 2019 Vehicles Affected: 94389 Consequence: If a child is in a child seat in the front seat, a broken ODS wiring harness will not prevent the front passenger air bag from deploying in the event of a crash, increasing the risk of injury to the child. What You Should Do: Kia will notify owners, and dealers will remove the wire harness clip to prevent the wiring harness from breaking. If the harness is found damaged, the front passenger seat cushion will be replaced. These repairs will be performed free of charge. Summary: Kia Motors America (Kia) is recalling certain 2015-2018 Sedona vehicles equipped with manually-adjusted front passenger seats. Over time, the Occupant Detection System (ODS) wiring harness located underneath the front passenger seat may break from the seat being occupied.. 2nd recall Warranty Extension Coverage: Kia America, Inc. takes pride in providing you with high quality and dependable vehicles. To maintain these standards, Kia is extending the New Vehicle Limited Warranty coverage for repairs that may be necessary to address an Oil Pressure Switch leak in 2015-2018 MY Sedona vehicles equipped with 3.3L GDI Engine from 5 years/60,000 miles to 15 years/150,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address the Oil Pressure Switch leaking condition at no cost to you during this extended warranty period.  If you notice engine oil is leaking from the engine or if the Engine Oil Pressure Warning Light stays illuminated after the engine is turned ON, it is alerting you of a potential problem with your vehicle’s engine oil system. Drive carefully to a safe location and stop your vehicle. Turn the engine OFF and check the engine oil level (more information can be found in the “Engine Oil” section of your Owner’s Manual). If the level is low, add oil as required and take your vehicle to an authorized Kia dealer for diagnosis as soon as possible. Your authorized Kia dealership will diagnose the cause at no cost to you during the extended warranty period. If I ever buy a KIA car again, I need to consider how well their service center runs. Will not buy another car here.

Excellent service for the who le visit. Steven Rowe did an excellent service job beginning to end

Sales person he’s been mean to me since day one I called him today. If he doesn’t call me today I am going to call Kia. He is not returning my calls. Sales person’s name is not on the list that I’m seeing below. Everything was good at the dealership, except for that sales person

WORST Dealer and service is really bad. The agent Steven Rowe and his manager are the worst people I ever saw in my life. I am not sure who owns, but will close soon if keeps the above people. KIA also needs to think about these dealers.

This is the WORST Kia Dealer i ever experienced in my 62 years. I have purchased many vehicles but i never had a car dealer tell me that i have to purchase a Protection plan for $2,999.00 when i do not want it or need it and most of the items are covered by the manufacturer for 3 years. Great Job Ed Voyles Kia of Chamblee you made my top #1 list of places not to do Business with. Be careful if you try to purchase a vehicle from this Kia dealership. The General Manager should be Fired or given the Option to attend Customer Service Training.